PRACTICAL HELP FOR EALING RESIDENTS
Tell us what happened. We will guide you from there.
Find the responsible service, prepare the right evidence and create a clear letter. If you are unsure what to write, our AI assistant can analyse your documents and ask the missing questions.
Ealing Pulse is independent from Ealing Council
We do not receive or process council reports. We help you reach the correct service, prepare a clear report and know what to do if nobody answers.
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Use emergency services rather than waiting for a routine council form.
Emergency information
Call 999 for immediate danger or a crime in progress. For non-emergency police matters use 101.
What happened?
Type a few words and we will suggest the closest guide, or choose a topic below.
Council housing repairA broken item, heating, leak, communal repair or missed appointment.
Dumped rubbish and fly-tippingWaste left on a street, estate, alley, park or public land.
Road, pavement or street lightPotholes, damaged paving, flooding, obstructions or faulty lighting.
Noise or antisocial behaviourRepeated noise, intimidation, nuisance or behaviour affecting neighbours.
Damp and mouldVisible mould, damp, leaks, condensation or a health risk in the home.
Problem with a private landlordUnsafe conditions, repairs ignored, fire, gas, electrical or overcrowding concerns.
Benefits and urgent money helpFood, energy, essential costs, housing costs, Council Tax or a benefit decision.
No answer or complaint about a serviceA service has delayed, failed, made an unclear decision or not put things right.
BEFORE YOU CONTACT ANY SERVICE
Save photos, dates and every reference number
This simple record is often the most useful evidence when you need to chase, complain or prove how long the problem has continued.
STEP BY STEP
Your practical guide
Choose a topic above and we will keep only the relevant guide open.
Council housing repairA broken item, heating, leak, communal repair or missed appointment.+
WHO SHOULD DEAL WITH THIS?Ealing Council Housing Repairs
1. What to do now
- If there is a health or safety risk, or a risk of serious damage, report it as an urgent repair by phone. Do not use the online form for an out-of-hours emergency.
- Report a routine repair through Ealing Council’s official form. Save the reference, date and promised timescale.
- Take photos and keep a record of calls, visits and missed appointments. Confirm important phone conversations in writing.
- If the repair or service fails, make a formal housing complaint. After the landlord process, you can take the matter to the Housing Ombudsman.
3. KEY CONTACTRepairs: 020 8825 5682 or 0800 181 744
Dumped rubbish and fly-tippingWaste left on a street, estate, alley, park or public land.+
WHO SHOULD DEAL WITH THIS?Ealing Council Street Services
1. What to do now
- Take a photo from a safe distance and record the exact location. Do not touch sharp, chemical or unknown waste.
- If you saw a person or vehicle, record facts and the time. Do not confront anyone.
- Use Ealing Council’s official fly-tipping form and keep the confirmation.
- If the waste remains after the stated timescale, chase with the reference and a current photo.
3. KEY CONTACTZgłoszenie online bezpośrednio do Ealing Council
Road, pavement or street lightPotholes, damaged paving, flooding, obstructions or faulty lighting.+
WHO SHOULD DEAL WITH THIS?Ealing Council Highways / TfL where responsible
1. What to do now
- First check who maintains the road. Problems on the A40 and A406 go to Transport for London.
- Choose the right form: road or pavement problems and street-light faults use separate routes.
- Give the exact place, direction of travel, nearest building or column number and add a photo.
- If there is immediate danger, describe the risk and contact the responsible service rather than waiting on a routine form.
3. KEY CONTACTOsobne oficjalne formularze dla ulicy i oświetlenia
Noise or antisocial behaviourRepeated noise, intimidation, nuisance or behaviour affecting neighbours.+
WHO SHOULD DEAL WITH THIS?Ealing Noise & Nuisance / Safer Communities / Police where appropriate
1. What to do now
- Call 999 if someone is in immediate danger or a crime is in progress. Use 101 for non-emergency police matters.
- Keep a simple diary: date, start and end time, type of nuisance and effect on the household.
- Report noise happening now to Noise and Nuisance. Report other ASB to Safer Communities or your housing officer.
- Do not publish names, exact addresses or allegations on the portal. Give evidence only to the responsible service.
3. KEY CONTACTHałas teraz: 020 8825 8111 · ASB: 020 8825 5994
Damp and mouldVisible mould, damp, leaks, condensation or a health risk in the home.+
WHO SHOULD DEAL WITH THIS?Your landlord first; Ealing Property Regulation where relevant
1. What to do now
- Take clear photos and record affected rooms, when the problem began and whether anyone has health symptoms.
- An Ealing Council tenant should use the damp-and-mould form and also phone for a severe case.
- A private tenant should first write to the landlord or agent and allow a reasonable response time. Keep a copy.
- If a private landlord does not act, contact Property Regulation. Social tenants can use the Housing Ombudsman after the complaint process.
3. KEY CONTACTCouncil tenant: 020 8825 5682 · Private tenant: 020 8825 6622
Problem with a private landlordUnsafe conditions, repairs ignored, fire, gas, electrical or overcrowding concerns.+
WHO SHOULD DEAL WITH THIS?Landlord/agent first; Ealing Property Regulation for unresolved hazards
1. What to do now
- Write to the landlord or agent, describe the defect precisely and ask for a repair date. Keep proof of sending.
- Provide agreed access for inspection or repair and record what was done.
- If the condition may harm health or the landlord does not act, report it to Ealing Property Regulation.
- Do not withhold rent without specialist advice. Get independent housing advice if eviction, harassment or a legal dispute is threatened.
3. KEY CONTACTEaling Property Regulation: 020 8825 6622
Benefits and urgent money helpFood, energy, essential costs, housing costs, Council Tax or a benefit decision.+
WHO SHOULD DEAL WITH THIS?The service named on your decision or support scheme
1. What to do now
- If you cannot afford food, energy or other essentials, check Crisis Payments under the Crisis and Resilience Fund.
- Check the benefits calculator, Council Tax Reduction and housing-cost support.
- Prepare income, benefit, balance and bill evidence and explain why the crisis is urgent.
- If you disagree with a decision, use the review or appeal route stated in the letter. Do not wait until the deadline.
3. KEY CONTACTCrisis Payments: 020 8825 6237 · Cost of living: 020 8825 7170
No answer or complaint about a serviceA service has delayed, failed, made an unclear decision or not put things right.+
WHO SHOULD DEAL WITH THIS?The service complained about, then its formal complaint route
1. What to do now
- First give the responsible service a chance to resolve it. State what happened, when, the impact and the outcome you want.
- If it continues, make a Stage 1 complaint and keep the acknowledgement. The council publishes acknowledgement and response times in its procedure.
- If Stage 1 does not resolve it, request Stage 2 within the council’s stated deadline and identify exactly what remains wrong.
- After the final response, choose the right ombudsman: Housing Ombudsman for social housing, LGSCO for most other council and social-care services.
3. KEY CONTACTStage 1 → Stage 2 → właściwy Ombudsman
AI LETTER ASSISTANT
Guided
Do not know how to write it? Give us the facts and documents.
First we read your description and documents. If something essential is missing, you will get only a few short questions. After that, the assistant prepares the letter for you in British English.
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Files are processed for this AI request and are not copied into the portal’s public uploads. Remove unnecessary personal information before uploading. Always review the draft before sending it.
1Tell us what happenedAdd documents if you have them
2Quick clarificationOnly if something essential is missing
3Your letter is readyReview, copy and send it
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LETTER PREVIEWin English
Do not start again — move the same case forward
- 1Chase with the reference
Ask for a named owner and a clear response date.
- 2Make a formal complaint
Attach your short timeline and state the remedy you want.
- 3Escalate to Stage 2
Explain which parts of the first response remain unresolved.
- 4Use the correct Ombudsman
Housing Ombudsman for social housing; LGSCO for most other council services.
OPTIONAL — AFTER THE OFFICIAL REPORT
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Official links, independent explanation
The guide links to Ealing Council, GOV.UK and the relevant Ombudsman. Contact details can change, so check the linked official page before an important call or visit. Information checked 3 August 2026.